Kasutatud allikad

  1. A Manual of Evaluating the Quality Performance of Tourist Destinations and Services, 2003. Enterprise DG Publication, European Communities. [www]
  2. Buhalis, D., 2000. Marketing the competitive detsination of the futuure. – Tourism Management, No 21, pp. 97–116. 
  3. Grönroos, C., 2000. Service management and marketing: a customer relationship management approach. 2nd ed. Chichester: Wiley, 394 p.
  4. Murphy, P., Pritchard, M.P., Smith, B., 2000. The destination product and its impact on traveller perceptions.  – Tourism Management, No 21, pp. 43–52.  
  5. Tamm, T., 2011. Turismisihtkoha kvaliteedijuhtimise vajadused ja võimalused Eestis. (Magistritöö) Tartu Ülikool, 63 lk.
  6. Towards quality rural tourism. Integrated quality management (IQM) of rural tourist destination, 2000. Enterprise Directorate-General Tourism Unit, Brussels. 154 p.[www]
  7. Towards quality urban tourism. Integrated quality management (IQM) of rural tourist destination, 2000. Enterprise Directorate-General Tourism Unit, Brussels. 170 p.[www]