Finding the right skills

Read the following extracts from cover letters. For each extract find the two main skills the applicants demonstrate by clicking on the skills.

1. My past experience of working overseas has brought me a greater understanding of international cultures and traditions, as well as a better appreciation of my own culture. These insights would certainly benefit a multinational corporation, as yours.
Skills: / dependability/ flexibility/
2. Within my role as a project manager, I am responsible for leading a team of five people. We often have to work unsociable hours under difficult conditions. I ensure that team morale is maintained by regularly counselling team members to check they are coping with the demands of the job.
Skills: / lateral thinking skills/ language skills/
3. Although I do not possess any experience in the hotel industry, I was a Holiday Representative for Xtreme Holidays for two consecutive summers, where I learned that customer satisfaction is the key to success in the service industry. I implemented a new way for customer feedback to be recorded, which helped Xtreme holidays develop the service that they provide by identifying areas needing improvement. I believe I can apply the skills obtained from my previous employment to this position.
Skills: IT skills/ / communication skills/
4. This summer I worked at Alton Towers Themepark, where I was initially responsible for operating various rides. However, as I can speak both Italian and English fluently I was quickly moved into the gift shop to deal with customers in a friendly and efficient way. During this month I suggested changing the layout of someof the gift displays. These changes led to a significant increase in the sales of souvenirs.
Skills: / / leadership skills/ numerical skills
5. I have a strong history of staff management, working closely with my current team on their personal development plans, and understand my role assisting and promoting staff member success. I regularly seek feedback on my performance from my superiors and colleagues to identify areas I need to improve in.
Skills: reliability/ / / technical skills