Kodanikuportaali www.eesti.ee kasutatavus: erinevate e-teenuste näitel
Date
2008
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Tartu Ülikool
Abstract
Description
The practical goal of this bachelor’s thesis is to test the website www.eesti.ee navigation,
usability and general satisfaction with the existing information.
Webapplications usability is most effectively explained with ISO 9241-11 standard.
According to that standard it has to count on the prior firmed and assigned goals and
criterias that the goaloriented protcedures has to correspond.
Based to the theory of a website usabilty, creation and testing and from the statistical data
about goverment e-services usability that was ordered by the Ministry of Economic
Affairs and Communication and results of the experimental analysis I searched for
answers to the following research questions and to prove or to object the following
hypothesis in my paper:
Research questions:
1. How to the test users rate the usability of the state portal www.eesti.ee?
2. How are the test users satisfied with the information on the website eesti.ee?
3. How does the Think-aloud method qualify to test usability on the www.eesti.ee?
Hypothesis :
Accessibilities to the e-services are quite complicated and the journalism and
public relation students are not aware of their existence.
The use of e-services is too complicated for the journalism and public relation
students
The journalism and public relation students think that the e-services are not useful
and trustful.
To find answers for the research questions and to control the hypothesis validity I used
one of the most popular usability testing methods that is Think-Aloud method combined
with the semi-structured interview. The goal of the Think-Aloud method was to observe
the student while he is surfing on the website andto find the obstacles for the user in the
process of the experiment. The aim of the semi-structured interview was to examine what
is the attidude towards to the public e-services and what kind of thoughts, emotions and
assesments after testusing the portal www.eesti.ee.
The selection was constituted from the 10 students of the journalism and public relation
department. They were divided equally between first and third courses of university and
sexual distribution was that there is 5 male and 5 female student. Testusers were not
using exactly this public portal before and in this case I can say that all students were
firsttime users, so there was detected lots of problems how to rebuild this portal to more
comfortable. Students were forced to learn the basics about this portal to gain their goals
and thesis. They could not use the moves that they were familiar to.
To analyse the research results i used qualitative content analyse and achieved the next
generalized answers to my research questions:
Usability of the public portal website was not rated very high, according to
students estimation , learning the interface takes a bit time, but is still quite
learnable.
Multitide of information is a bit irritating and confusing
In my opinion the think-aloud method mixed with semi-structured interview was
kind a good mode to test the usability of the website www.eesti.ee
The results of hypothesis control was following:
- The e-services are not hard to gettable, but students do not know what this eservices
portal offers and mostly it was complicated due the lack of the
knowledge.
- Finding adequate e-services on that website was hard in many ways but the
implemention or realizing the services was easy to do. The problem was, that the
information that was given on website was mostly daily or was imperfect.
- The students of journalism and public relation found that mostly those public eservices
are useful and also there is a chance to save some money and time and
plus it is making our lives more effective and easier and the students are thinking
that e-services are kind a trustful.
Main rule of E-Commerce: „ if the user cannot find the product, then they cannot buy it”
(Nielsen, 2003). Website must consider the ursers goals and expectations, that why hei s
using certain website and the creator of the website should count on that the procedures
and movement on that website is easy and comfortable.
There is no common rule that defines the usability about the websolution construct.
But there is some statements and aspects that consider while creating the website.
How easy it is to find the information on the website and how logically it is
arranged.
Is it comfortable to the customer to find the information and move from site to
site
Friendly solution is the reason of good thinkin, winning new clients and
keeping the old ones.
Present bachelor’s paper will give some advice to the website creator how to raise the
usability of the website according to epirical researches results and analysis, that was
consisntent about information overbundance, the logical arrengement of the links and
menus, quick search system repairing and also some visual appearance. Also I hope that
all these advices and suggestions are useful to the Estonian Informatic Centre.
Keywords
H Social Sciences (General), bakalaureusetööd, infoühiskond, Internet, info, avalik teave, e-riik, infoportaalid, Eesti, kodanikud