Tarkvarasüsteemi KIVIKE kasutajate rahulolu analüüs
Date
2018
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Abstract
Käesoleva bakalaureusetöö eesmärk oli teostada tarkvarasüsteemi KIVIKE kasutajate rahulolu analüüs. Selleks kasutati kolme meetodit, milleks olid intervjuud, rahulolu küsitlus ning veebianalüütika analüüs. Intervjuudest selgus, et kasutajate arvates vajab KIVIKE täiendavaid arendusi. Rahulolu küsitluse hinnangul on KIVIKEse kasutatavus keskmisest madalam, mis võib mõjutada ka kasutajate rahulolu. Veebianalüütika analüüsi põhjal on KIVIKE pidevalt kasutatav süsteem.
The goal of this Bachelor’s thesis was to perform user satisfaction analysis of a software system named KIVIKE. To do that, 3 different methods were used – interviews, user satisfaction survey and analysis of the system by using different Web analytics tools. Based on the interviews, users think that KIVIKE needs further development. User satisfaction survey reflected that the usability of KIVIKE is below average, which could also be a reflection of the satisfaction of users. According to the analysis of Web analytics, KIVIKE is constantly used.
The goal of this Bachelor’s thesis was to perform user satisfaction analysis of a software system named KIVIKE. To do that, 3 different methods were used – interviews, user satisfaction survey and analysis of the system by using different Web analytics tools. Based on the interviews, users think that KIVIKE needs further development. User satisfaction survey reflected that the usability of KIVIKE is below average, which could also be a reflection of the satisfaction of users. According to the analysis of Web analytics, KIVIKE is constantly used.