Important factors affecting customer satisfaction in e-commerce industry: do people give more importance to service quality or web-system quality in Estonia?

Kuusik, Andres, juhendajaMahmudlu, MahmudEratlı, Mehmet IşıkTartu Ülikool. MajandusteaduskondTartu Ülikool. Sotsiaalteaduste valdkond2022-06-162022-06-162022http://hdl.handle.net/10062/82630engopenAccessAttribution-NonCommercial-NoDerivatives 4.0 Internationalmagistritöödmaster's thesesImportant factors affecting customer satisfaction in e-commerce industry: do people give more importance to service quality or web-system quality in Estonia?Thesis