Milani, Fredrik, juhendajaMeshkova, AlexandraTartu Ülikool. Loodus- ja täppisteaduste valdkondTartu Ülikool. Arvutiteaduse instituut2023-09-142023-09-142021https://hdl.handle.net/10062/92198In today’s business environment organizations appeared to be in a constant search for process improvement opportunities, hence it brought the necessity to explore redesign alternatives. This paper presents the research on business process improvements through opportunity-driven methods – benchmarking and positive deviance. These approaches imply the principle that any enhancement is implemented by looking at superior performance to embrace company’s potential. The chosen research method – systematic literature review – synthesized existing evidence to provide an empirically derived response and filled the gap in theoretical inconsistency. As a result, paper delivers a coherent conceptual framework that has practical contribution by being a guideline for opportunity-driven methods application and brings theoretical value by gathering past experiences.engopenAccessAttribution-NonCommercial-NoDerivatives 4.0 Internationalhttp://creativecommons.org/licenses/by-nc-nd/4.0/benchmarkingpositive deviancebusiness process improvementredesignmagistritöödinformaatikainfotehnoloogiainformaticsinfotechnologyThesis