Tartu Linnavalitsuse rubriik "Ametnik vastab" e-kaasamise vahendina
Date
2009
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Tartu Ülikool
Abstract
Description
„Link "Ametnik vastab" of website of local government Tartu as a meaning of eengagement”.
The aim of Bachelor’s thesis was to analyze, how Estonian local government uses
information technology to engage citizens. The case study was link „Ametnik vastab“
and how it is used for e-engagement. It is a place (of website of Estonian local
government Tartu), where citizens can ask questions and then government officials
should answer them.
Important concepts of thesis are participatory democracy, engagement, participation
and most important are e-democracy, e-engagement and e-participation.
Theoretic basis is based on the role of information technology in communication
management of public sector and especially local government, the history of information
technology development in Estonian public sector and motivation to e-engagement and eparticipation.
As a research method, the combined quantitative and qualitative content analysis was
used. It is the most effective method to get an overview of how this link is working. The
analysis unit that was used was one question with refering answer. Selection was
composed of 60 question-answers witch belonged to „social problems“.
The essential categories were 25: placement of question, subject, receiver, asker, date
of question, usage of interactive map, respondent, department, where respondent works,
(respondent) contacts, date of answer, form of question (question, resolution etc), sphere
of question, emotional questions and in answers, useful information for other citizens etc.
The search results were showed as statistics and illustrative charts. These were
combined with citations from questions and answers.
The outcome shows the bottlenecks in the link of „Ametnik vastab“. It presents the
opportunities to fix them to make the link more user-friendly. It is important to improve
e-engagement and to guarantee its effects.
Keywords
H Social Sciences (General), bakalaureusetööd