Sirvi Autor "Meshkova, Alexandra" järgi

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Opportunity-driven business process redesign - A systematic literature review
(Tartu Ülikool, 2021) Meshkova, Alexandra; Milani, Fredrik, juhendaja; Tartu Ülikool. Loodus- ja täppisteaduste valdkond; Tartu Ülikool. Arvutiteaduse instituut
In today’s business environment organizations appeared to be in a constant search for process improvement opportunities, hence it brought the necessity to explore redesign alternatives. This paper presents the research on business process improvements through opportunity-driven methods – benchmarking and positive deviance. These approaches imply the principle that any enhancement is implemented by looking at superior performance to embrace company’s potential. The chosen research method – systematic literature review – synthesized existing evidence to provide an empirically derived response and filled the gap in theoretical inconsistency. As a result, paper delivers a coherent conceptual framework that has practical contribution by being a guideline for opportunity-driven methods application and brings theoretical value by gathering past experiences.