Sirvi Kuupäev , alustades "2024-05-03" järgi

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Cross-border digital public services in the European Union: a systematic literature review
(Inderscience, 2024-05-03) Dedovic, Stefan; Homburg, Vincent
The success of the European single market and advancements in digital technologies have increased the focus on cross-border digital public services. To date, most academic research on digital public services has been concentrated on national and local levels, with research on cross-border digital public services being scattered across various academic disciplines. In this paper, we provide a systematic literature review on cross-border digital public services. We conclude that current research on cross-border digital public services describes the symptoms of faltering coordination at the level of European policy making organisational change challenges and limited maturity with low levels of interoperability between public administrations in the EU. However, cross-border digital public services literature is undertheorised, and we suggest using multi-level governance theories, theories of organisational change, interoperability studies, and service development literature to guide future research into cross-border digital public services, through which European citizens and businesses can experience the impact of European integration policies.
A Case Study of the Public Sector Digital Ecosystem in Estonia
(IEEE Xplore, 2024-05-03) Solvak, Mihkel; Lauringson, Ave
We discuss the core features of the Estonian digital ecosystem that have led to an exponential growth of in public digital service usage and started a move into the so-called post-digital society. A universal electronic identification system ensures that all citizens have default access to digital services. Uniform universal access is complemented with a distributed data exchange layer called X-Road, which allows service owners to engage in peer to peer data exchanges. Such a system has created positive dynamics from service demand (citizens) and supply (service owners) side. The secure digital identity enjoys high trust, which leads to high service usage rates and increased demand for more digitalized service. That same secure universal access and a data exchange system that is designed to create network effects, ensures a large immediate customer base for service owners, which makes data intensive digital service development faster and more cost-efficient. Finally, the frequent exchange of technologists between the private and public sector ensures rolling out of services and policies, like the e-residency program, that create new international customers for otherwise national digital services.