Sirvi Märksõna "e-demokraatia" järgi

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Digital democracy in Europe: service design facilitating e-participation platforms
(Tartu Ülikool, 2024) Sheremet, Yuliia; Khutkyy, Dmytro, juhendaja; Tartu Ülikool. Sotsiaalteaduste valdkond; Tartu Ülikool. Johan Skytte poliitikauuringute instituut
This study investigates the impact of service design on citizen engagement in e-participation platforms within the context of digital democracy in Europe. With technological advancements significantly altering political processes and democratic engagement, this thesis explores how service design can facilitate citizen participation on digital platforms. The research encompasses a comparative analysis of eight e-participation platforms across Estonia, Latvia, Ukraine, Iceland, France, Scotland, and Ireland. Using a mixed-methods approach, including manual qualitative platform analysis, reports review, and expert surveys, the study identifies key factors in service design influencing user engagement and satisfaction. Findings highlight the importance of user-friendly interfaces, accessibility features, and robust feedback mechanisms in enhancing platform effectiveness. The study provides recommendations for optimizing service design to improve citizen engagement and support democratic processes, ultimately contributing to the development of more effective e-participation platforms in Europe.
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Digital Sovereignty and Participation in an Autocratic State: Designing an e-Petition System for Developing Countries
(Association for Computing Machinery (ACM), 2021-06-09) Lips, Silvia; Ahmed, Rozha K.; Khayyam, Zulfigarzada; Krimmer, Robert; Draheim, Dirk
Establishing a sustainable citizens-government dialogue is a crucial topic on the agenda of many countries. E-petition systems are among the most popular and effective tools for establishing a responsive and effective dialog between governments and citizens. E-petition systems mitigate the gap between citizens and government authorities and contribute to the empowerment of citizens. This study aims to determine how to increase citizens’ participation in decision-making processes through the case of an e-petition system in Azerbaijan. The research employs a mixed method of qualitative and quantitative data collection methods within a case study design. Data were collected from a triangulation of multiple sources, i.e., interviews with state authorities and online survey among the citizens of Azerbaijan. Additionally, we reviewed experiences from other countries that introduced e-petition systems, in order to better understand the success factors of and obstacles to launching e-petition systems, with a particular focus on the needs of developing countries. The outcome of this study is a proposed design of an e-petition system model that can be considered in developing countries.