“Citizens’ social media adoption in Paraguay”

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dc.contributor.authorHomburg, Vincent
dc.contributor.authorMoody, Rebecca
dc.date.accessioned2021-11-03T11:51:21Z
dc.date.available2021-11-03T11:51:21Z
dc.date.issued2021
dc.description.abstractThis article aims to identify which factors are associated with Paraguayan citizens’ use of social media in citizen-government relations. We gathered data using a vignette-survey with which responses to four public service problems were recorded, apart from scores on perceived effectiveness, capability, social influence, trust in government, trust in social media infrastructure, and social media anxiety. Multivariate analysis was used to test hypotheses. Perceived effectiveness, social influence and trust in social media infrastructures were found to be significantly correlated with citizens’ use of social media to report public service issues. On the other hand, capability, trust in government and social media anxiety were not found to be associated with citizens’ social media use. The results urge us to further theorize and disentangle how perceived effectiveness, social influence and trust in proprietary social media infrastructures affect digital citizen engagement and participation, and under what conditions proprietary social media platforms such as Facebook and Twitter contribute to a vibrant democracy.et
dc.identifier.urihttps://bibliotecadigital.fgv.br/ojs/index.php/rap/issue/view/4653
dc.identifier.urihttp://hdl.handle.net/10062/75583
dc.language.isoenget
dc.relationinfo:eu-repo/grantAgreement/EC/H2020/857622///ECePSet
dc.relation.ispartofseriesBrazilian Journal of Public Administration. 55(5): 1077-1100.;
dc.rightsinfo:eu-repo/semantics/openAccessen
dc.rightsAttribution-NonCommercial-NoDerivatives 4.0 International*
dc.rights.urihttp://creativecommons.org/licenses/by-nc-nd/4.0/*
dc.subjecte-governmentet
dc.subjectdigital democracyet
dc.subjectflawed democracyet
dc.subjectadoptionet
dc.subjectdiffusionet
dc.subjectsocial mediaet
dc.subjectinnovationet
dc.subjectParaguayet
dc.subject.othere-valitsuset
dc.subject.otherdigitaalne demokraatiaet
dc.subject.otherpuudulik demokraatiaet
dc.subject.otherParaguaiet
dc.subject.othertehnoloogia kasutuselevõttet
dc.subject.othertehnoloogia leviket
dc.subject.otherinnovatsioonet
dc.title“Citizens’ social media adoption in Paraguay”et
dc.typeinfo:eu-repo/semantics/articleet

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ECePS - ERA Chair in E-Governance and Digital Public Services