Understanding the impact of last experience on net promoter score: an analysis from customer’s perspective
| dc.contributor.advisor | Kuusik, Andres, juhendaja | |
| dc.contributor.author | Pechter, Jonna | |
| dc.contributor.other | Tartu Ülikool. Majandusteaduskond | et |
| dc.contributor.other | Tartu Ülikool. Sotsiaalteaduste valdkond | et |
| dc.date.accessioned | 2023-06-09T07:24:00Z | |
| dc.date.available | 2023-06-09T07:24:00Z | |
| dc.date.issued | 2023 | |
| dc.description | Avaldamispiirang kuni 30.04.2024 | et |
| dc.identifier.uri | https://hdl.handle.net/10062/90357 | |
| dc.language.iso | eng | en |
| dc.publisher | Tartu Ülikool | et |
| dc.rights | openAccess | et |
| dc.rights | Attribution-NonCommercial-NoDerivatives 4.0 International | * |
| dc.rights.uri | http://creativecommons.org/licenses/by-nc-nd/4.0/ | * |
| dc.subject | soovitusindeks | et |
| dc.subject.other | kliendikogemus | et |
| dc.subject.other | kliendirahulolu | et |
| dc.subject.other | kliendilojaalsus | et |
| dc.subject.other | magistritööd | et |
| dc.subject.other | võrguväljaanded | et |
| dc.subject.other | master's theses | en |
| dc.title | Understanding the impact of last experience on net promoter score: an analysis from customer’s perspective | en |
| dc.title.alternative | Viimase kogemuse mõju soovitusindeksile: analüüs kliendi vaatenurgast | et |
| dc.type | Thesis | en |