Resolving Conflicting Stakeholders Emotional Goals in the Requirements Engineering: the case study of Facebook Messenger App

Abstract

Requirements engineering (RE) is an integral part of developing a socio-technical system (STS) focusing on end-user satisfaction and technology acceptance. However, finding a conflict-free STS in a given problem domain is challenging because of its complexity and insatiable human needs. This thesis answered the research question on capturing, categorizing, and resolving conflicts in emotional requirements expressed as feel goals for different STS stakeholders in a case study. The goal is to provide a proper understanding of human behavior, motivation, strategies and harmonize their emotional differences. The research method is a mixture of qualitative and quantitative methods by engaging stakeholders in an e-workshop. We worked out a strategy based on existing methodologies to harmonize the different stakeholders’ emotional goals and gave an appropriate comprehension of user behavior, desire, strategies, and the option to unify emotional variations. Our result provided a goal model's generic structure of the problem domain that shows how each emotional goal relates to the functional goals and roles created.