Digital innovation for business process redesign

Abstract

The focus of this thesis is the adoption of emerging digital technologies in the context of business process management. To better understand the ways in which technology can impact business process redesign, this thesis explores the capabilities of these technolo-gies. This research presents a systematic literature review (SLR) with 26 academic articles (from 2017 to 2021) that describe case studies in which business process redesign is done with the introduction of new technologies. As a result of the SLR, six capabilities of digi-tal technologies were derived and positioned beside 14 identified redesign heuristics. The main contribution of this research is a framework that can support practitioners and re-searchers in establishing how business processes can be redesigned through the capabili-ties of digital technologies.