Visualising Prescriptive Process Monitoring Output
Date
2023
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Tartu Ülikool
Abstract
The emergence of process mining in business process management has given way
to developing algorithms that predict future processes based on historical event
logs to improve operational efficiency. Further improvements have followed in
the form of real-time prescriptive process monitoring tools, which identify volatile
process instances and suggest interventions for upcoming activities to prevent
risky execution. One of the main challenges of this practice is communicating
interventions to end users in a clear and concise manner. This research was
conducted to develop a real-time application that visualises available interventions
and their impact on a process instance. The tool helps support process analysts
in identifying activities that improve a KPI or circumvent a sub-optimal outcome
in a process. A resulting artefact is a form of an operational dashboard - Kairos -
that visualises prescriptive process monitoring output.
Description
Keywords
business processes, visualisation, prescriptive process monitoring