Business process optimization in online educational platforms within the scope of localization and its impact on the learning experience of students: localization of Khan Academy content into Azerbaijani

Abstract

The localization of the world-class free online educational platforms brings many benefits to the students and teachers, nonetheless, it demands time and capital resources to localize any content. The localization of Khan Academy content into the Azerbaijani language is one of the examples of that case. The aim of this research is to optimize the localization of Khan Academy content into the Azerbaijani language and evaluate the impact of the optimization on the learning experience of users. For this purpose, after designing and analyzing the current localization process, it has been redesigned, and the new process has been implemented to see the difference between the previous and updated localization process. Having finished redesigning, its impact on the learning experience of users has been measured based on the survey results.