Exploring How Digital Technologies Can Be Used to Im-prove Business Processes

Abstract

The world is becoming more and more digital. The use of digital technologies to improve business operations is becoming increasingly important and companies are interested in embarking on digital transformation journeys, but there is little research on how digital technologies can be used to bring business value. This paper aims to fill that gap and shed some light on what the capabilities of digital technologies are and how they enable process redesign. A systematic literature review is carried out to identify real-life use cases and extract information. This information is used to derive a list of digital technology capabilities. A framework is created by combining the capabilities with process redesign heuristics to ex-plain how digital technologies enable business process redesign.