ID-kaardi kasutajate kogemused ja ootused
Kuupäev
2008
Autorid
Ajakirja pealkiri
Ajakirja ISSN
Köite pealkiri
Kirjastaja
Tartu Ülikool
Abstrakt
Kirjeldus
Rauno Veri’s bachelor thesis aims to explore the experiences and expectations of the users
of the electronic functions of the Estonian ID card and its derivates.
The main conclusion of this study shows that similarly to quite big differences between the
users and non-users of the ID card, the experiences and expectations of the users are also
very different. As there are people who use their ID card ten times a day, there are also
people who use it once a month. There was also one person among the informants who has
given up using the ID card.
The second important conclusion shows that once the starting problems have been
surmounted, further usage of the ID card is rather easy. Hence, the number of the card users
could be increased by helping the non-users to take the “first step”.
Thirdly, introducing the ID-authentication as a “valuable innovation” has proved to be quite
successful. Based on the examples of Everett M. Rogers, the author emphasises a hypothesis
that the increase of distant ID-authentication could be achieved by adjusting it to people’s
lives by learning about their interests, needs and possibilities. The author also aims to
analyse the effect of the fact that the ID card was introduced in Estonia as a compulsory
personal identification instrument without passing the natural process of adoption of an
innovation. This type of implementation has created a mind-set among the people of not
connecting the ID card with one’s personal needs.
Expounding on the abovementioned problematics can possibly reveal a number of practical
aspects which can help to understand the propagation of the ID-authentication and its new
domains, where this technology could prove to be useful to people.