Intraneti roll avaliku sektori organisatsioonis kodakondsus- ja migratsiooniameti näitel
Date
2009
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Tartu Ülikool
Abstract
Description
The purpose of this bachelor’s degree thesis is to elucidate the role of the Intranet in
a public sector organization, based on the example of the Citizenship and Migration
Board (CMB).
The bachelor’s degree thesis is based on a quantitative and qualitative study aimed at
finding an answer to the central question: what is the position of the Intranet
compared to other communications channels? To this end, the author analyzed the
other channels used in the organization and looked for answers to the following
supporting questions: what communications channels are used at the CMB; what is
the quality of the communications channels; what is the percentage of each
communications channel in the organization according to use; and is there any reason
to prefer the Intranet to other communications channels, and if so why?
In the theoretical chapter of the thesis, the writer gave an overview of the theoretical
points of departure and examined the following terms: organization, intraorganizational
communication, communication methods and roles and Intranet. As
the theoretical basis for the term organization, the author examined the treatments
devoted to the terms by Virovere et al and Pace & Faules. In elucidating the term
“intra-organizational communication“, the author relied on Vadi. In describing
communication methods and roles, the author relied on McKenna and, in examining
the term “Intranet”, Telleen, McKenna, Mansel-Lewis, Edenius & Borgerson and the
Estonian daily Äripäev.
The CMB’s employees were the target group of both the quantitative and the
qualitative analysis. The quantitative study was based on the results of a
questionnaire posted to the organization’s Intranet for all to respond. The
questionnaire focused on the amount of and the purposes of Internet use in the
organization. The qualitative analysis is based on interviews, involving the CMB’s
employees on every level. The goal of the interviews was to identify the
communications channels used at the CMB as well as the opportunities and
importance of each channel in everyday work.
Based on the quantitative study, it can be concluded that a majority of CMB
employees consider the Intranet useful and use the Intranet as their primary source of
information. The primary function used in the Intranet is the search for contact
information.
On the basis of results of the qualitative study, the Intranet is an important
communications channel in everyday work at the CMB, but so are e-mail, telephone,
WebDesktop document management system, direct contact and meetings. Through
its clear and simple structure, the Intranet helps locate a majority of the information,
documents and forms pertaining to the organization. The Intranet does not play a
special role in forwarding brief information or double-checking and updating
information, but it is an important communications channel used to send large
volumes of information in static form to all organizational members.
Based on the results of the study, it can be said that the primary role of the Intranet at
CMB is to distribute to employees information about the organization, its members
and forms necessary for work. The author recommends that further research be
devoted to possibilities of making the Intranet environment a meeting place for coworkers
which is more interactive than the current one-way communications
channel.
Another research finding that bears mentioning is that the WebDesktop is too
complicated an environment and there is an over-proliferation of e-mails. Both of
these channels represent important tools for the job, as a result of which the problems
cited should not be disregarded.
Keywords
H Social Sciences (General), bakalaureusetööd, organisatsioonid, avalik sektor, valitsusasutused, ministeeriumid, suhtekorraldus, kommunikatsioon, Internet, sisekommunikatsioon, organisatsioonikommunikatsioon, Eesti. Kodakondsus- ja Migratsiooniamet