Äriprotsesside juhtimise vahendite võrdlus ettevõtte OÜ Tarbus näitel
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Date
2012
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Tartu Ülikool
Abstract
Äriprotsesside juhtimine on viimastel aastatel saanud suure tähelepanu osaliseks just oma potentsiaali pärast tõsta oluliselt produktiivsust ja säästa kulutusi. Käesoleva magistritöö eesmärgiks on uurida erinevaid äriprotsesside juhtimise vahendeid ja nende kasutamise võimalusi ettevõttes.Töö tulemusena valmisid ettevõtte äriprotsesse kirjeldavad skeemid. Konkreetseks äriprotsessiks, mida töös lähemalt uuriti, oli juhuvedude osutamise teenus. BizAgi analüüsivahendite kasutamine võimaldas graafiliselt jälgida protsessi kulgu ja võtta vastu otsuseid muutuste tegemiseks. BizAgi kasutamine aitas siin protsessi paremini mõista ja viia see valmisolekuni automatiseerimiseks.
The area of Business Process Management has received considerable attention in recent years due to its potential for significantly increasing productivity and saving cost. In this master’s thesis the various tools of the BPM and the possibilities to use them in the enterprise were studied. As a result of the thesis diagrams describing the business process of the enterprise were created. The specific business process that was studied in more detail in this master’s thesis was the service of bus reservation. Analyzation tools of BizAgi enabled to follow the process graphically and make decisions to change then. The use of BizAgi helped to understand the process better and get it ready for automation.
The area of Business Process Management has received considerable attention in recent years due to its potential for significantly increasing productivity and saving cost. In this master’s thesis the various tools of the BPM and the possibilities to use them in the enterprise were studied. As a result of the thesis diagrams describing the business process of the enterprise were created. The specific business process that was studied in more detail in this master’s thesis was the service of bus reservation. Analyzation tools of BizAgi enabled to follow the process graphically and make decisions to change then. The use of BizAgi helped to understand the process better and get it ready for automation.